Service
Reputation Management
Your rating is your price tag, your ad, and your sales pitch — all at once.
We automate review generation over text and email, monitor every platform, respond professionally, resolve negatives quickly, and put your best feedback to work on your website and marketing.
of consumers read online reviews for local businesses.
Source: BrightLocal Consumer Review Survey
would use a business that replies to all of its reviews.
Source: BrightLocal
say reviews older than three months are no longer relevant.
Source: BrightLocal
more spending reported by consumers at businesses with excellent reviews.
Source: Invesp / consumer review research
What it is
A complete reputation system: automated post-service review requests by SMS and email, multi-platform monitoring and alerts, professional response drafting, negative review triage and recovery workflows, positive review amplification, testimonial collection, website review widgets, and customer feedback surveys.
Why it matters
Reviews are the deciding factor in most local purchases. Consumers read them, weigh recency heavily, and treat responses as evidence of how you handle problems. A silent profile with old reviews loses to an active one with a slightly lower rating.
How it grows revenue
Rating improvements move conversion at every stage: more clicks in search, more calls from the profile, less price negotiation. It is one of the few investments that raises the yield of all your other marketing at once.
The cost of waiting
One unaddressed negative review at the top of your profile can quietly cost more revenue than an entire month of advertising produces.
What's included
Everything in the Reputation Management program.
Automated review requests
Triggered by job completion, over text and email, at the moment goodwill peaks.
Text follow-ups
SMS requests get read — and answered — far faster than email alone.
Review monitoring
Google, Yelp, Facebook, and industry platforms watched continuously.
Negative review handling
Fast, calm, documented resolution workflows that often earn revisions.
Response management
Every review answered in your voice, with local keywords where natural.
Positive amplification
Great reviews repurposed into social posts and Google posts.
Website widgets & testimonials
Live social proof placed where it converts.
Feedback collection
Private surveys that surface issues before they become public.
Problems this solves
- Too few reviews compared to competitors
- Reviews that are years old
- Negative feedback sitting unanswered
- No consistent process for asking
- Great testimonials trapped in text messages
What you get instead
- Higher star rating and review velocity
- Better local ranking signals
- More trust before the first conversation
- Issues resolved privately and quickly
- Social proof working across your whole site
How reviews influence the decision
Scenario: from 4.1 to 4.8
A business with 46 reviews at 4.1 stars added automated SMS requests after every completed job and a same-day response policy. Within a quarter the profile carried triple the review count, a fresher timeline, and a materially higher rating — which changed how every future searcher perceived the same business, before a single ad dollar was spent.
FAQ
Questions business owners ask us
Never. We make it effortless for genuinely happy customers to leave real ones.
We respond professionally, resolve offline where possible, and pursue removal when it violates platform policy.
Automatically by text and email after a job, appointment, or purchase — triggered by your existing workflow.
Google first, plus Yelp, Facebook, and the industry platforms that matter in your vertical.
Keep exploring
Services that compound with this one
Next step
Let's grow your business together.
Tell us where the friction is. We'll come back with a no-pressure plan and a few ideas you can act on immediately — even if we never work together.